warranty policy – homylyst.shop

🏠 Warranty Overview

At Homylyst Shop srl, we stand behind the quality of our home and garden tools. Our comprehensive warranty policy ensures that you receive reliable products and excellent after-sales service, fully compliant with European consumer protection laws.

🇪🇺 European Consumer Rights

In addition to our manufacturer warranties, all products sold by Homylyst Shop come with your statutory rights under European consumer protection legislation, including the Consumer Rights Directive and national consumer protection laws.

⚡ Warranty Coverage

🌿 Grass Trimmers & Lawn Tools

24 Months

Coverage includes motor defects, blade assembly issues, and electrical component failures under normal residential use.

🪚 Chainsaws & Cutting Tools

24 Months

Protection against manufacturing defects in engine, chain mechanism, and safety features for domestic use.

🥩 Kitchen Appliances

24 Months

Coverage for meat mincers, food processors, and kitchen tools against mechanical and electrical defects.

🔧 General Garden Tools

12-24 Months

Warranty period varies by product type. Check your product documentation for specific terms.

✅ What's Covered

Manufacturing defects in materials and workmanship
Electrical component failures under normal use conditions
Motor and engine problems not caused by user error
Safety mechanism failures that affect product operation
Premature wear of components under normal usage
Free repair or replacement at our discretion
Return shipping costs for warranty claims (within EU)

❌ What's Not Covered

Normal wear and tear including blade dulling, belt stretching
Damage from misuse or failure to follow operating instructions
Modifications or repairs by unauthorized service centers
Damage from accidents, drops, or impact
Water damage from improper storage or cleaning
Commercial or professional use (residential use only)
Consumable parts such as filters, oil, fuel, replacement blades
Cosmetic damage that doesn't affect functionality

🔄 Warranty Claim Process

Contact Our Support Team

Reach out via phone, email, or live chat with your order number and description of the issue. Our technical team will provide initial troubleshooting assistance.

Warranty Assessment

We'll review your case and may request photos or videos of the defect. Our team will determine if the issue is covered under warranty within 2 business days.

Return Authorization

If approved, we'll provide a prepaid return label and instructions. Package the item securely with all original accessories and documentation.

Inspection & Resolution

Upon receiving your item, our technicians will inspect it within 5-7 business days. We'll repair or replace the product and ship it back to you free of charge.

⚖️ Legal Information & Consumer Rights

Statutory Rights (EU Consumer Protection)

Legal Guarantee: Under European law, you have a legal guarantee of conformity for 2 years from delivery. This covers defects that existed at the time of delivery.

Right of Withdrawal: You have 14 days from receipt to return products for any reason (return shipping at your cost for change of mind).

Remedies: You're entitled to repair, replacement, price reduction, or refund depending on the nature of the defect and timing of the claim.

Governing Law: This warranty is governed by Romanian law and EU consumer protection regulations. Any disputes will be resolved according to Romanian jurisdiction.

Warranty Registration: While not mandatory, registering your product helps us provide better service and may extend certain benefits.

📞 Need Warranty Support?

Our dedicated technical support team is ready to assist you with any warranty claims or questions.

📞

Phone Support
+40 717 434 871
Mon-Fri: 9:00-18:00 EET

✉️

Email Support
info@homylyst.shop
Response within 24 hours

💬

Live Chat
Available on website
Mon-Fri: 9:00-18:00 EET

📍

Company Address
Strada Dimitrie Cantemir 2-8
Brașov, Romania

Submit Warranty Claim

Company Information: Homylyst Shop srl | VAT ID: RO4513618 | Strada Dimitrie Cantemir 2-8, Brașov, Romania

Last Updated: June 2025 | This warranty policy is available in multiple languages upon request.

Compliance: This policy complies with EU Consumer Rights Directive, Romanian consumer protection laws, and Google Ads policies.