14-Day Right of Withdrawal: As per EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receipt without giving any reason. This applies to most products sold online.
We offer generous return windows to ensure your complete satisfaction with your purchase.
All returns include the 14-day EU statutory withdrawal period, during which you can return any item without reason.
To ensure a smooth return process, items must meet the following conditions:
Items showing signs of use beyond normal inspection may be subject to a restocking fee or return rejection.
| Product Category | Return Window | Status | Special Conditions |
|---|---|---|---|
| Hand Tools Hammers, screwdrivers, wrenches |
30 days | Fully Returnable | Must be unused and in original packaging |
| Power Tools Drills, saws, sanders |
30 days | Fully Returnable | Battery registration may be required |
| Garden Equipment Trimmers, chainsaws, mowers |
14 days | Conditional | Must not contain fuel; no wear on blades/chains |
| Electrical Items Meat mincers, food processors |
30 days | Fully Returnable | Must pass hygiene inspection |
| Consumables Blades, filters, oils |
14 days | Conditional | Unopened packages only |
| Custom/Personalized Engraved tools, special orders |
7 days | Limited | Defects only; 25% restocking fee |
Contact us within the return period via email (support@homylyst.shop or office@booster28ads.com) or phone (+40 717 434 871) to obtain your RMA number. Have your order number and reason for return ready.
Pack items securely in original packaging with all accessories, manuals, and components. Include the RMA number clearly visible on the package.
Use the prepaid return label we provide (for defective items) or arrange your own shipping. We recommend insured shipping for valuable items.
Once received, we inspect returns within 2-3 business days. You'll receive email updates throughout the process.
Approved refunds are processed within 3-5 business days to your original payment method. Bank processing may take additional time.
We process refunds quickly and transparently once your return is approved.
Shipping Costs: Original shipping costs are refunded for defective items or our errors. Return shipping is customer responsibility unless item is defective.
Need a different size or model? We make exchanges simple and cost-effective.
For in-stock items, we can ship your replacement before receiving your return (requires temporary authorization on payment method).
For health, safety, and legal reasons, certain items cannot be returned:
Even non-returnable items can be returned if they arrive defective or damaged.
Special considerations for returns from different EU countries:
EU residents have additional protections under local consumer laws. Your statutory rights are not affected by our return policy.
| Return Method | Cost | Timeframe | Tracking | Best For |
|---|---|---|---|---|
| Standard Return | Customer pays | 5-10 days | โ Tracking provided | Non-defective returns |
| Prepaid Label | Free (defective items) | 5-8 days | โ Full tracking | Our errors, defects |
| Express Return | โฌ15-25 | 2-3 days | โ Priority tracking | Urgent exchanges |
| Freight Return | Quote provided | 3-7 days | โ Appointment required | Large equipment |
Our customer service team is here to make your return process as smooth as possible.
Return Address:
BOOSTER28 ADS S.R.L. - Returns Department
Operating as "Homylyst Shop"
Strada Lungฤ, Nr. 149, Apartament P3
500059 Braศov, Braศov, Romania
RMA #: [Include your return authorization number]
Last Updated: January 2026 | Version: 3.2
This returns policy complies with EU Consumer Rights Directive 2011/83/EU and local consumer protection laws.