Frequently Asked Questions

Delivery times vary by location and shipping method:

• Standard Shipping: 5-10 business days across Europe
• Express Shipping: 2-4 business days
• Cash on Delivery: 3-7 business days

All orders are processed within 1-2 business days. You'll receive tracking information once your order ships.

We ship to all European Union countries with free shipping. Extended coverage includes:

• Free shipping: All 27 EU countries
• Additional fees apply: United Kingdom, Switzerland, Norway

Check our shipping page for the complete list of covered countries.

Yes! All orders include full tracking:

• Tracking number sent via email after dispatch
• Real-time updates on delivery status
• SMS notifications for COD orders
• Estimated delivery date provided

Our delivery partners will make up to 3 delivery attempts:

• Delivery notice left after first attempt
• Redelivery scheduled for next business day
• After 3 attempts, package returns to depot
• Collection possible from local depot with ID

For COD orders, payment must be made in person, so someone must be available to receive the package.

We offer several secure payment options:

• Cash on Delivery (COD): Pay when you receive your order
• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: Secure online payment
• Bank Transfer: Direct bank payment

All online payments are processed securely with SSL encryption.

Cash on Delivery is simple and secure:

1. Select COD at checkout (no payment required)
2. We process and ship your order
3. Pay the delivery person in cash when your order arrives
4. Inspect your items before completing payment
5. Receive receipt and warranty documentation

Yes, you can change your payment method within 24 hours of placing your order:

• Contact us at support@homylyst.shop
• Call +40 717 434 871 during business hours
• Use live chat on our website

Once your order is processed for shipping, payment method changes are not possible.

Yes, we provide proper invoices for all purchases:

• VAT invoices for EU business customers
• Company details: BOOSTER28 ADS S.R.L., VAT: RO48459815
• Invoices sent via email after payment
• Original invoices included with shipment

For COD orders, invoice is provided at time of delivery.

All our tools meet European safety standards:

• CE Certification: All products comply with EU safety directives
• Genuine Products: We source directly from manufacturers
• Quality Tested: Each product undergoes quality control
• Safety Documentation: User manuals and safety guides included

For power tools like chainsaws and trimmers, additional safety warnings are provided.

Yes, comprehensive documentation is included:

• Original manufacturer user manuals
• Safety instructions in multiple languages
• Assembly guides where applicable
• Maintenance and care instructions
• Troubleshooting guides

Digital copies are also available on our website for download.

Power tool packages typically include:

• Main Tool: The primary equipment (chainsaw, trimmer, etc.)
• Accessories: Chains, blades, or cutting attachments
• Safety Equipment: Protective gear where applicable
• Documentation: Manual, warranty card, safety guide
• Carrying Case: Storage/transport case for most tools

Specific inclusions are listed in each product description.

Yes, we stock replacement parts for most tools:

• Chainsaw chains and bars
• Trimmer lines and heads
• Replacement blades and attachments
• Filters and maintenance parts

Contact us with your tool model number to check parts availability.

We offer a 30-day return policy, exceeding EU consumer rights requirements:

• Return Period: 30 days from delivery date
• Condition: Items must be unused and in original packaging
• Process: Contact us to initiate return
• Refund: Full refund within 5-7 business days of receiving returned item

Follow these simple steps to return an item:

1. Contact us within 30 days of delivery
2. Provide order number and reason for return
3. We'll send you return instructions and prepaid label
4. Package item in original packaging
5. Send via provided shipping service
6. Refund processed within 5-7 business days of receipt

Keep your tracking number for your records.

All products come with manufacturer warranty:

• Power Tools: Typically 1-2 years warranty
• Hand Tools: 1 year warranty
• Electronic Items: 2 years EU warranty
• Accessories: 6 months to 1 year

Warranty covers manufacturing defects and normal wear under proper use. Specific warranty terms are provided with each product.

If your item arrives damaged:

• Don't accept delivery if packaging is visibly damaged
• Contact us immediately at support@homylyst.shop
• Send photos of damage if already accepted
• Keep all packaging for inspection

We'll arrange immediate replacement or full refund at no cost to you. Shipping damage is covered by our guarantee.