Your satisfaction is guaranteed. Easy returns and exchanges for all home and garden tools
Free returns β’ Full refund β’ Easy process β’ No questions asked within 30 days
Right of Withdrawal: Under European consumer protection law, you have the right to cancel your order within 14 days without giving any reason.
Extended Return Period: We offer 30 days return period - longer than the legal minimum requirement.
Full Refund: You are entitled to a full refund including original shipping costs if you return items within the withdrawal period.
We want you to be completely satisfied with your purchase. If you're not happy with your home or garden tools, you can return them within 30 days of delivery for a full refund or exchange.
We cover return shipping costs for defective items, wrong items sent, or if you're not satisfied with your purchase within 30 days.
| Return Reason | Time Period | Condition Required | Return Shipping |
|---|---|---|---|
| Not Satisfied Changed your mind |
30 days | Unused, original packaging | FREE |
| Defective Item Product malfunction |
2 years (warranty) | Any condition | FREE |
| Wrong Item Our shipping error |
30 days | Any condition | FREE |
| Damaged in Transit Shipping damage |
7 days (report immediately) | Any condition | FREE |
Our return process is simple and straightforward. Follow these steps for a hassle-free return:
Email support@homylyst.shop or call +40 717 434 871 with your order number and reason for return. We'll provide a return authorization number.
Pack the item in its original packaging if possible. Include all accessories, manuals, and warranty cards. Use the provided return label.
Drop off at any post office or schedule a pickup. We'll provide a prepaid return label for most returns. Track your return shipment.
Once we receive your return, we'll process your refund within 5-7 business days. You'll receive email confirmation when completed.
EU law requires refunds within 14 days of receiving returned items. We typically process refunds within 5-7 business days, well ahead of the legal requirement.
Need a different size, model, or color? We make exchanges easy and fast.
Power tools that have been used or modified cannot be returned for safety reasons. Items must be in original, unused condition with all safety seals intact.
All our products come with manufacturer warranties. Defective items are covered under warranty terms.
We handle all warranty claims directly. No need to contact manufacturers - we take care of everything for you with fast resolution.
Keep your original packaging for at least 30 days. This makes returns easier and ensures your items are properly protected during return shipping.
A: Yes, within 30 days, as long as it hasn't been used. Power tools must remain in original condition with safety seals intact.
A: Contact us immediately (within 7 days). We'll arrange immediate replacement or full refund including all shipping costs.
A: Absolutely. COD orders can be returned just like any other order. Refunds are processed via bank transfer or store credit.
A: 5-7 business days after we receive your return, plus 3-5 days for your bank to process the transaction.
A: No, we provide free return shipping for most returns including defective items, wrong items, and general dissatisfaction within 30 days.
Our customer service team is here to make your return process as smooth as possible.
Returns Address: Strada LungΔ, Nr. 149, Apartament P3, 500059 BraΘov, BraΘov, Romania
Include your return authorization number with all returns