Shipping Information

🌍 Shipping Coverage

We ship to all European Union countries and select European regions. Our specialized logistics network ensures safe delivery of power tools, garden equipment, and home appliances.

EU Countries (Free Shipping)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Extended Coverage

United Kingdom, Switzerland, Norway - Additional fees apply

📦 Shipping Methods & Times

💳 Cash on Delivery (COD)

Pay in cash when your order arrives at your door. Perfect for customers who prefer not to pay online.

How COD Works:

• Select "Cash on Delivery" at checkout
• Receive SMS/Email confirmation
• Track your package online
• Pay the delivery person in cash upon receipt
• Receive your receipt and product warranty

📋 Order Processing

Processing Times:

• Standard Items: 1-2 business days
• Power Tools: 1-3 business days (safety checks included)
• Large Equipment: 2-4 business days (special packaging)
• Pre-orders: As specified on product page

What Happens After You Order:

• Order confirmation email sent immediately
• Payment verification (if applicable)
• Product safety and quality check
• Secure packaging for power tools
• Shipping notification with tracking number

🔒 Packaging & Safety

All power tools and equipment are packaged according to EU safety standards and shipping regulations.

Safety Measures:

• Anti-static packaging for electronic components
• Shock-resistant packaging for power tools
• Weatherproof packaging for outdoor equipment
• Secure packaging to prevent damage during transit
• All sharp tools properly secured and protected

📍 Delivery Information

Delivery Requirements:

• Someone must be present to receive the package
• Valid ID required for age-restricted items
• Signature required for all deliveries
• If not home: package held at local post office/pickup point

Delivery Attempts:

• First attempt: At your specified address
• Second attempt: Next business day
• Final attempt: Package held at pickup location
• Notification: SMS/Email for each attempt

📱 Order Tracking

Track your order 24/7 with our comprehensive tracking system.

Tracking Features:

• Real-time location updates
• Estimated delivery time
• SMS notifications for key milestones
• Email updates with tracking link
• Customer service support

Track your order: Visit our website and enter your order number, or click the link in your shipping confirmation email.

🔄 Shipping Issues & Support

Common Issues:

• Delayed delivery: Check weather conditions and local holidays
• Package not delivered: Contact us immediately
• Damaged package: Take photos and contact support
• Wrong address: Contact us within 24 hours

📋 Important Shipping Policies

Shipping Restrictions:

• Lithium batteries: Regulated shipping methods only
• Chainsaws: Adult signature required
• Power tools: Age verification (18+) required
• Chemicals/oils: Special handling procedures

Customs & Duties:

• EU countries: No additional customs fees
• Non-EU countries: Customer responsible for customs duties
• All products include CE certification
• Customs documentation provided