Help Center

Once your order ships, you'll receive a tracking email with your tracking number. You can:

• Use the tracking link in your confirmation email
• Visit our Order Tracking page and enter your order number
• Log into your account to view order status
• Contact our support team for assistance

Orders typically process within 1-2 business days before shipping.

We offer free shipping across all EU countries with the following delivery times:

• Standard Shipping: 5-10 business days (FREE)
• Express Shipping: 2-4 business days (FREE)
• Cash on Delivery: 3-7 business days (Available in most countries)

Extended coverage to UK, Switzerland, and Norway with additional fees.

Order modifications depend on the processing status:

• Before processing: Full changes and cancellations available
• During processing: Limited changes, contact support immediately
• After shipping: Use our returns process instead

Contact us at support@homylyst.shop or +40 717 434 871 as soon as possible.

We ship to all EU countries with free delivery:

Free Shipping Zone: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Extended Coverage: United Kingdom, Switzerland, Norway (additional fees apply)

We offer a comprehensive 30-day return policy:

• Return Window: 30 days from delivery date
• Condition: Items must be unused and in original packaging
• Process: Contact us to initiate return and receive instructions
• Refund: Full refund processed within 5-7 business days

This complies with EU consumer protection laws and your statutory rights.

Starting a return is easy:

• Contact our support team at support@homylyst.shop
• Provide your order number and reason for return
• Receive return authorization and shipping label
• Package item securely and attach the label
• Drop off at designated shipping location

We'll handle the rest and process your refund once we receive the item.

Return shipping costs depend on the reason:

• Defective/Wrong Item: We pay all return costs
• Change of Mind: Customer pays return shipping
• Warranty Claims: We cover return shipping

We provide prepaid return labels when we cover the cost.

Yes! We offer exchanges for:

• Different product models or sizes
• Defective items (warranty exchange)
• Wrong items sent by mistake

Contact our support team to arrange an exchange. If there's a price difference, we'll handle payment adjustments.

All Homylyst products come with comprehensive warranty coverage:

• Standard Warranty: 2 years from purchase date (EU law compliance)
• Coverage: Manufacturing defects and material failures
• EU Rights: Complies with EU consumer protection laws

Register your product within 30 days to unlock additional benefits and priority support.

Product registration is quick and provides extra benefits:

• Visit our Product Registration page
• Enter your product details and serial number
• Provide purchase information and contact details
• Receive confirmation and warranty documentation

Registered customers also get priority support and maintenance reminders.

Warranty exclusions include:

• Normal wear and tear from regular use
• Damage from misuse or accidents
• Modifications or unauthorized repairs
• Damage from using non-recommended accessories
• Consumable parts (blades, filters, etc.)

We may still offer repair services for non-warranty issues at competitive rates.

Filing a warranty claim is straightforward:

• Contact our technical support team
• Provide product registration or purchase details
• Describe the issue and provide photos if requested
• Receive diagnosis and repair/replacement authorization
• Ship item using our prepaid return label

Most warranty claims are resolved within 7-14 business days.

Creating an account gives you access to order history, faster checkout, and exclusive offers:

• Click "Create Account" on our website
• Provide your email and create a secure password
• Verify your email address
• Complete your profile with shipping information

Account creation is free and helps us provide better personalized service.

We take data protection seriously and comply with GDPR:

• Secure Storage: All data encrypted and securely stored
• Limited Access: Only authorized personnel access your data
• Purpose Limitation: Data used only for stated purposes
• Your Rights: Access, correct, or delete your data anytime

Read our full Privacy Policy for complete details on data handling.

Yes, you have full control over your data:

• Account Deletion: Contact us to permanently delete your account
• Data Removal: We'll remove all personal information
• Legal Requirements: Some data may be retained for legal/tax purposes
• Confirmation: You'll receive confirmation when deletion is complete

This process typically takes 5-7 business days to complete.

Keeping your account information current ensures smooth service:

• Log into your account dashboard
• Navigate to "Account Settings" or "Profile"
• Update address, phone number, or email as needed
• Save changes and verify updates via email

Contact support if you need help updating sensitive information.