Terms and Conditions

1. General Information

These Terms and Conditions ("Terms") govern your use of the Homylyst Shop website and the purchase of products from Homylyst Shop srl ("Company", "we", "us", or "our"). By accessing our website or making a purchase, you agree to be bound by these Terms.

2. Products and Services

Homylyst Shop specializes in selling high-quality home and garden tools, including but not limited to grass trimmers, mini chainsaws, meat mincers, and other related equipment. All products are described to the best of our ability, and we strive to provide accurate information regarding specifications, features, and compatibility.

2.1 Product Information

• Product descriptions, images, and specifications are provided for informational purposes
• We reserve the right to modify product specifications without prior notice
• Colors may vary slightly due to monitor settings and lighting conditions
• All tools require proper safety precautions and adult supervision when appropriate

3. Ordering and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order at our discretion. Order confirmation will be sent via email once your order is processed.

3.2 Pricing

• All prices are displayed in the applicable currency and include VAT where required
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order confirmation
• Additional charges may apply for shipping, handling, or customs duties for international orders

3.3 Payment Methods

We accept various payment methods including credit cards, debit cards, and other secure payment systems. Payment must be completed before order processing begins.

4. Shipping and Delivery

4.1 Shipping Areas

We primarily serve customers within the European Union. Shipping costs and delivery times vary by location and will be calculated during checkout.

4.2 Delivery Terms

• Estimated delivery times are provided as guidance and are not guaranteed
• We are not liable for delays caused by customs, weather, or force majeure events
• You will receive tracking information once your order ships
• Someone must be available to receive the delivery at the specified address

5. Returns and Refunds (EU Consumer Rights)

5.1 Right of Withdrawal

In accordance with EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

5.2 Return Process

• Contact us at info@homylyst.shop to initiate a return
• Products must be returned in original condition and packaging
• You are responsible for return shipping costs unless the product is defective
• Refunds will be processed within 14 days of receiving the returned item

5.3 Exceptions

The right of withdrawal does not apply to:

• Products that have been used beyond what is necessary to establish their nature and functioning
• Custom-made or personalized products
• Products that deteriorate rapidly or have a short shelf life

6. Warranty and Liability

6.1 Product Warranty

Products come with statutory warranty as required by EU law. Manufacturing defects will be repaired or replaced at our discretion. Warranty does not cover normal wear and tear or damage caused by misuse.

6.2 Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages except as required by applicable law.

7. Safety and Proper Use

• Always read and follow manufacturer instructions and safety guidelines
• Use appropriate safety equipment (goggles, gloves, etc.)
• Ensure proper training before operating power tools
• Keep tools away from children unless specifically designed for their use
• Regular maintenance is required for optimal performance and safety

8. Privacy and Data Protection (GDPR Compliance)

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). Our Privacy Policy, available separately, details how we collect, use, and protect your information.

8.1 Data Collection

• We collect only necessary information for order processing and customer service
• Your data will not be sold to third parties
• You have the right to access, correct, or delete your personal data
• Data retention periods are outlined in our Privacy Policy

9. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

10. Google Ads Policy Compliance

Our advertising practices comply with Google Ads policies. We ensure that:

• Product descriptions are accurate and not misleading
• Safety information is clearly provided for all tools
• Age restrictions are clearly stated where applicable
• All advertising claims can be substantiated

11. Dispute Resolution

11.1 Customer Service

For any issues or complaints, please contact our customer service team first. We are committed to resolving disputes amicably and promptly.

11.2 EU Online Dispute Resolution

EU consumers can access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

11.3 Governing Law

These Terms are governed by Romanian law. Any disputes will be subject to the jurisdiction of Romanian courts, without prejudice to your statutory consumer rights.

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15. Age Restrictions

Our services are intended for individuals 18 years of age or older. Minors may use our services only with parental consent and supervision, particularly when purchasing tools that require adult operation.