π‘οΈ Your Right to Return
At Homylyst Shop, we want you to be completely satisfied with your purchase of home and garden tools. Under European Union consumer protection law, you have the right to return most items within 14 days of receipt without giving any reason.
Return Period & Conditions
Standard Return Period
Defective Items
Manufacturer Warranty
What Can Be Returned
π¦ How to Return Your Order
Contact Us
Email info@homylyst.shop with your order number and reason for return
Get Authorization
Receive RMA number and return instructions
Package Item
Use original packaging and include RMA number
Ship Return
Use provided label or ship to our returns address
Return Shipping Costs
| Return Reason | Who Pays Shipping |
|---|---|
| Change of mind | Customer pays |
| Wrong item sent | We pay |
| Defective product | We pay |
| Not as described | We pay |
| Damaged in transit | We pay |
π° Refund Process & Timeline
Processing Timeline
Inspection
Refund Processing
Bank Processing
Refund Methods & Timeframes
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Cards | 3-5 business days |
| PayPal | 1-2 business days |
| Bank Transfer | 5-10 business days |
π§ Warranty Claims
All power tools and equipment come with manufacturer warranty covering manufacturing defects for 1-2 years depending on the product.
Contact Us
Within warranty period with proof of purchase
Provide Evidence
Photos and description of the defect
We Coordinate
With manufacturer for repair or replacement
πͺπΊ EU Consumer Rights
As an EU consumer, you have legal rights including:
π Contact Our Returns Team
For all return and refund inquiries:
+40 717434871
Mon-Fri, 9:00-17:00 EET
info@homylyst.shop
24/7 Support
Strada Dimitrie Cantemir 2-8
BraΘov, Romania